Shipping policy
Delivery charges & dispatch
UK delivery is £4.49 per order, and free on orders of £100 or more (see Delivery areas & surcharges below). Once your order is placed it will usually be dispatched the same day or the next working day, depending on the time the order was placed. Orders generally need to be received before 1.30pm for same-day dispatch.
We are closed on Wednesdays, Sundays and bank holidays, and we do not dispatch on these days. "Next working day" therefore excludes Wednesdays, weekends and bank holidays, so please allow for this when estimating arrival.
Tracking & notifications
Orders are sent using a tracked service. Please make sure you enter your email address and mobile number on your order so you can receive tracking and delivery notifications.
Failed or refused delivery
If no one is available when our delivery partner attempts delivery, they will usually try again the next working day, or leave a card offering collection from a local collection point.
If you refuse delivery of goods, or are not available to accept delivery on both attempts, and the goods are returned to us, any additional carrier costs we incur as a result may be passed on to you. (This does not apply where you are exercising your right to cancel — see above.)
Delivery times & Royal Mail
Royal Mail staff and couriers sometimes leave parcels with a neighbour, in an outbuilding, or at the rear or side of the property. If a parcel is too large for the letter box, Royal Mail may return it to the local sorting office (not the local Post Office) and may not always leave a card advising you. Please check there before reporting non-delivery.
Orders are sent on a 48-hour tracked service, so most arrive within two working days of dispatch. Deliveries can take longer, especially around bank holidays.
Delivery areas & surcharges
All quoted delivery prices are for most UK mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE), Channel Islands (JE and GY) will incur additional charges and may also experience delivery delays. We will only deliver goods to the address provided on the order.
Restricted items
Due to postal restrictions we are unable to send liquids, batteries (including LiPo/LiFe) and aerosol products by Royal Mail. These must be sent by courier as they have to travel by road, which may affect delivery cost and time. We do not send fuel. If your order contains a restricted item, we will arrange courier delivery and will contact you if this affects the delivery charge before we proceed.
Damaged or missing items
All orders are double-checked prior to dispatch, and all items are undamaged when dispatched unless we advise you otherwise. We do not knowingly send out damaged items, and all items are packaged to normally avoid damage in transit — so even if the outer packaging is slightly damaged, the contents should usually be intact.
If there are any discrepancies with the items you receive, please contact us so we can check and resolve the situation. Please also check items for any defects or damage and let us know of any issues as soon as possible.
If the delivery package looks damaged, torn or open, it helps us if you point this out to the delivery personnel and note it when signing, as this supports any claim we make against the carrier.
If you ask us to leave a delivery in a particular place (for example, "leave in the front porch"), we cannot guarantee the delivery personnel will follow this, and we cannot accept liability for a parcel that goes missing or is stolen after being left as you requested.
Returns and cancellations: see our Refund policy.